Last Updated: 23/12/2023

Thank you for visiting Mad Friends Official Store and for your interest in our products. This privacy policy explains how we collect, use, and protect your personal information when you interact with our website, purchase our products, or use our services. We strive to maintain the highest standards of privacy and ensure the security of your personal data. By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect
We may collect various types of information from you, including but not limited to:

A)Personal Information: Name, email address, phone number, address, and other details necessary for order processing, delivery, and customer support.
B)Payment Information: Credit card details or other payment-related information are required for processing your purchases.
C)Technical Information: IP address, browser type, device information, and log files to analyze trends, administer the website, and improve user experience.
D)Usage Information: Details about your interactions with our website, such as pages visited, products viewed, and actions taken.

2. How We Collect Information
We collect information through various methods, including:

Directly from you when you provide it during product purchases, subscriptions, or contacting customer support.
Automatically through cookies, web beacons, and similar technologies as you interact with our website.

3. Use of Information
We use the collected information for the following purposes:

A)Processing your orders, shipping products, and providing customer support.
B)Sending order confirmations, delivery updates, and service-related notifications.
C)Analyzing website usage patterns to improve our products, services, and user experience.
D)Complying with legal requirements and protecting our rights and interests.

4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, firewalls, and secure networks. However, please note that no data transmission or storage method can guarantee absolute security.

5. Third-Party Disclosure
We do not sell, trade, or transfer your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep the information confidential and use it solely for the agreed-upon purposes.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

7. Your Rights
Following Singapore's Personal Data Protection Act (PDPA), you have the right to:

A) Access your personal information held by us
B) Request correction of your personal information if it is inaccurate or incomplete
C) Withdraw your consent for certain processing activities
D)Request the deletion of your personal information under certain circumstances
E)Object to the processing of your personal information for direct marketing purposes

8. Changes to this Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We recommend reviewing this policy periodically for any updates.

9. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Thank you for reading our privacy policy.